Last Updated: October 19, 2025

KIGAPing is committed to customer satisfaction through our reliable VPN services. This Refund and Return Policy details the conditions under which refunds may be granted, emphasizing our 7-day test period and limited exceptions for force majeure events. By purchasing our services, you agree to this policy.

1. Overview of Our Refund Approach

We offer a no-refund policy post the initial test period to encourage thorough evaluation during the trial. This aligns with industry standards for digital services like VPNs, where usage cannot be “returned.” However, we provide flexibility for unforeseen circumstances.

2. 7-Day Test Period

All new subscriptions include a complimentary 7-day test period to assess our VPN protocols, server performance, and overall suitability:

• Activation: Begins upon account creation and first login at clients.kigaping.com/client/auth/login.
• Usage: Full access to all features without restrictions.
• Cancellation: If unsatisfied, cancel via the client panel or by emailing support@kigaping.com before the period ends. No charges will apply if canceled in time.
• Extension: Not typically granted, but contact support for exceptional cases.

This period eliminates the need for standard refunds by allowing risk-free testing.

3. General No-Refund Policy

After the 7-day test period:

• All payments are final and non-refundable.
• This includes monthly, annual, or custom subscriptions.
• Prorated refunds for unused time are not available.

4. Force Majeure Refund Exceptions

Refunds may be issued in rare “force majeure” scenarios—unforeseeable events beyond control preventing service delivery or use. Examples include:

• Service Disruptions: Extended outages (e.g., >48 hours) solely attributable to KIGAPing, not user-side issues like internet connectivity.
• Regulatory Changes: New laws rendering our services illegal or inaccessible in your jurisdiction.
• Natural Disasters or Global Events: Affecting our infrastructure, such as widespread cyber attacks or pandemics impacting operations.

Eligibility Conditions:

• The event must be verifiable and not caused by user actions.
• You must not have violated our Terms of Use.
• Refunds are limited to the affected subscription period.

Request Process:

• Submit a detailed request to support@kigaping.com within 14 days of the event.
• Include evidence (e.g., screenshots, logs).
• Our team will investigate and decide within 7 business days.
• Approved refunds will be processed to the original payment method within 14 business days, minus any processing fees.

5. Non-Refundable Circumstances

Refunds are denied for:

• Post-Test Dissatisfaction: Issues like speed or compatibility discoverable during testing.
• User Errors: Misconfiguration, incompatible devices, or misuse.
• Policy Violations: Using services for prohibited activities (e.g., hacking, brute-forcing, cracking), leading to account termination without refund.
• Change of Mind: Personal reasons, such as no longer needing the VPN.
• Third-Party Issues: Problems with payment processors or external networks.
• Promotional Offers: Discounts or bundles are non-refundable.

6. Chargebacks and Disputes

Initiating a chargeback without contacting us first may result in account suspension and additional fees. We encourage resolving issues via support@kigaping.com.

7. Contact Us for Assistance

For refund inquiries or policy clarifications:

Email: support@kigaping.com
Website: kigaping.com
Client Panel: clients.kigaping.com/client/auth/login

We value your feedback and aim to resolve concerns promptly.