Privacy Policy

Last Updated: October 19, 2025

KIGAPing (“we,” “us,” “our,” or “Company”) is dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data when you interact with our VPN services, visit our website at kigaping.com, access our client panel at clients.kigaping.com/client/auth/login, or communicate with us via support@kigaping.com. By using our services, you consent to the terms described herein. If you do not agree with this policy, please refrain from using our services.

We operate as a VPN provider utilizing various protocols to deliver secure, private internet access. Our commitment to privacy is fundamental, and we adhere to applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Union and similar regulations worldwide.

1. Information We Collect

To provide, maintain, and enhance our VPN services, we collect certain information. We categorize this into personal and non-personal data:

1.1 Personal Information

• Account Registration and Management: When you create an account on our client panel (clients.kigaping.com/client/auth/login), we collect your email address, username, password (hashed for security), and any other details you provide during registration.
• Payment Details: For subscription purchases, we collect billing information such as name, address, and payment method details (e.g., credit card number, expiration date) through secure third-party processors. We do not store sensitive payment information on our servers.
• Support Interactions: When you contact support@kigaping.com, we may collect additional information you provide, such as details about your issue or feedback.
• Marketing Communications: If you opt-in to receive newsletters or updates, we collect your email address for this purpose.

1.2 Non-Personal Information

• Usage Data: Anonymized data including connection timestamps, selected server locations, bandwidth usage, and protocol types. This helps us optimize server performance and detect abuse without identifying individuals.
• Device and Technical Data: IP addresses (temporarily logged for security), device type, operating system, browser version, and unique device identifiers to ensure service compatibility and prevent fraud.
• Cookies and Similar Technologies: Our website and client panel use cookies, web beacons, and local storage for session management, analytics, and personalization. Essential cookies are required for functionality; others can be managed via your browser settings.
• Log Data: Server logs may include error reports, access times, and referring URLs for troubleshooting and security purposes.

We do not collect or log your browsing history, original IP addresses during VPN use, or any content transmitted through our VPN tunnels, maintaining a strict no-logs policy for user activity.

2. How We Use Your Information

Your information enables us to deliver high-quality services:

• Service Provision: To authenticate users, manage accounts, and facilitate VPN connections.
• Payment Processing: To handle subscriptions and renewals securely.
• Customer Support: To respond to inquiries, troubleshoot issues, and improve user experience.
• Service Improvement: Analyzing anonymized usage data to enhance performance, add features, and optimize server locations.
• Security and Fraud Prevention: Monitoring for suspicious activities, such as multiple failed logins or abuse patterns.
• Legal Compliance: To fulfill obligations under applicable laws, including responding to valid legal requests.
• Marketing: With your consent, sending promotional emails about updates or offers. You can opt-out at any time.

3. How We Share Your Information

We prioritize your privacy and do not sell or rent your personal information. Sharing occurs only in limited circumstances:

• Third-Party Service Providers: We engage trusted vendors for payment processing, hosting, analytics, and email services. These providers are contractually obligated to protect your data and use it solely for the services they provide to us.
• Legal and Regulatory Compliance: We may disclose information if compelled by law, subpoena, court order, or government authority. We will notify you where legally permitted.
• Business Transactions: In the event of a merger, acquisition, reorganization, or asset sale, your information may be transferred. We will provide notice and require the new entity to honor this policy.
• Aggregated Data: We may share anonymized, aggregated statistics with partners or publicly for research or marketing purposes.

4. Data Security Measures

We employ robust security practices to protect your data:

• Encryption of data in transit (e.g., HTTPS, TLS) and at rest.
• Access controls, firewalls, and regular security audits.
• Employee training on data protection.
• Incident response plans for potential breaches.

Despite these measures, no system is infallible. We cannot guarantee absolute security but commit to notifying affected users promptly in case of a breach, as required by law.

5. Data Retention Practices

• Personal information is retained for the duration of your active account and up to 6 months post-termination for billing and legal purposes.
• Anonymized usage data may be kept indefinitely for analytics.
• You can request deletion of your data via support@kigaping.com, subject to legal retention requirements.

6. Your Privacy Rights

We respect your rights under applicable laws:

• Access and Portability: Request a copy of your data.
• Correction: Update inaccurate information.
• Deletion: Erase your data (“right to be forgotten”).
• Objection/Restriction: Oppose or limit processing.
• Withdrawal of Consent: For marketing or non-essential processing.
• Complaint: Lodge a complaint with a supervisory authority.

To exercise these rights, email support@kigaping.com. We will verify your identity and respond within 30 days (extendable under GDPR).

7. International Data Transfers

As a global service, your data may be processed in countries outside your residence, including the United States. We use Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

9. Third-Party Links and Services

Our platforms may link to external sites. We are not responsible for their privacy practices. Review their policies before interacting.

10. Changes to This Privacy Policy

We may revise this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a new “Last Updated” date. Significant changes will be notified via email or on our website. Continued use constitutes acceptance.

11. Contact Information

For questions, concerns, or requests:

Email: support@kigaping.com
Website: kigaping.com
Client Panel: clients.kigaping.com/client/auth/login

Thank you for trusting KIGAPing with your privacy.